Our Virtual Agent seminar at Covent Garden

On Tuesday 17 July, in association with Fortune Cookie and Creative Virtual, an event to discuss the role of Virtual Agents in delivering customer satisfaction and increasing conversion rates will take place at The Covent Garden Screening Room located within The Covent Garden Hotel, 10 Monmouth Street, Covent Garden, London, WC2H 9HB from 4pm until 6pm.

You will hear from the following expert speakers:

• BBC's Bill Thompson (Web Wise and Digital Planet) on the future role of virtual Agents and other rich internet applications for the travel and tourism sectors
• Effortmark's Caroline Jarrett (an expert on developing usable online forms) on the value of virtual Agents for computer-assisted form-filling

And see how Lisa - the new customer-facing virtual Agent for National Rail Enquiries (NRE) - saves customers' time and reduces operational costs.

Lisa has been produced for National Rail Enquiries by Virtual Zone, in association with Creative Virtual and Fortune Cookie, using Lingubot technology. She is the first virtual Agent to use real video footage.