October 2012 – V-Portal™ Announced
On Wednesday 17 October, our partner Creative Virtual announced V-Portal™, their new multi-channel knowledge management solution for enterprise businesses. We’re pleased to say that, in collaboration with our partner, we’re now able to offer this facility to our customers.
Research from Forrester and Gartner reveals that customers increasingly prefer on-line self-service to calling. V-Portal helps businesses create a personalised self-service experience on-line in social channels and on mobile devices. The result is reduced customer support costs and increased brand loyalty and engagement among customers who can easily and efficiently interact with your company across mobile, web, and social media channels.
Full details can be found in the Creative Virtual V-Portal news item.
September 2012 – Menta Trade Fair, Bury St Edmunds
On Tuesday 11th September, Clare and Nickie manned the Virtual Zone stand at the Menta Trade Fair at Ickworth House, Bury St Edmunds. They had a great day networking and talking about what we do. Catch them on the Menta Trade Fair video.
August 2012 – Web Design for Charity Website
As part of our ongoing commitment to working with the community, Virtual Zone is in the process of the design and build of a local charity website, which should go live during September. More news to follow!
16 July 2012 – 24 Peaks Social Challenge
Our Web Services Manager, Maria Ward, completed the 24 Peaks Challenge together with a team from National Rail Enquiries in aid of Railway Children. If you wish to donate to this worthwhile cause, you can do so at the Virgin Money Giving page.
July 2012 – Launch of MTR Europe website
MTR Europe required a functional website to capture information and feedback from stakeholders for the Essex Thameside and Thameslink franchise bid processes. We worked with MTR Europe to design a site that met their requirements, which was launched at the beginning of July.
March 2012 – Lisa in Facebook
Lisa, our artificial intelligence app, is now answering rail travel questions on the National Rail Enquiries Facebook Page. Lisa can answer your questions about trains including journey planning, station info, offers and disruptions. Simply ask her questions at anytime without leaving Facebook.
December 2011 – Our latest virtual agent
Sarah, is now busy answering customer’s questions on the First Great Western website. You can find her on the home page where she can answer your questions and direct you to key sections within the website.
April 2011 – Using Office365 to provide a company website
We have been eagerly awaiting the arrival of Office365 beta. We are now a few weeks into exploring and testing all the functionality of this Microsoft Cloud service that provides Exchange, SharePoint, Lync and Office as a subscription service.
Office365 also includes a simple public facing website package, including a set of user friendly templates. We are currently working on how to take this a step further and create custom branded websites…
March 2011 – Have a look at our blog site thevirtualzoneblog.wordpress.com
Through our blog we aim to provide helpful and informative posts that meet the needs of our readers. It will chart our journey as we introduce real life solutions to real life issues that our clients face and how we solve or work around them with SharePoint, CRM and other Microsoft tools.
We hope that you’ll take a few moments to see what we are doing and we encourage you to get involved by commenting and subscribing.
20 January 2011 – Article in Local paper featuring our work on TW Metro’s mobile app.
Following on from our success with partners Raspberry Sofware in desiging a software app to audit and monitor the quality of the Tyne and Wear Metro, the Evening Star, our local paper has written a feature detailing the project. Read the full article
Trio clean up with rail deal.pdf
