December 2014 – Rail Delivery Group Open Data Hackathon
Yesterday our team went to the Rail Delivery Group Open Data Hackathon. They spent the day working in a team with other coders to create and develop an idea using the open data available in the rail industry from sources such as Network Rail, National Rail Enquiries and Passenger Focus. Our team’s name was Red Zebra and the concept we came up with was ‘making rail travel easy’. It was great to meet others who are keen to work with the open data available and to discuss innovative ideas. We had an interesting day and will certainly look to take part in future events of this nature.

To see tweets and photos from the hackathon, see #RailHackDay on Twitter.

July 2014 – Creative Virtual’s British 10k London Run
Our partner, Creative Virtual, has put together a team (including our Maria Ward) to run the British 10k London Run. As a company of animal lovers, they’re running in aid of the RSPCA as part of Creative Virtual’s 10th Anniversary celebrations. Maria is also a keen fitness fanatic and animal lover so thought she’d join the fundraising effort. You can sponsor the team on the Creative Virtual Fundraising Page.

May 2014 – Suffolk Philharmonic Orchestra, The Apex, Bury St Edmunds
Our current supported charity is the Suffolk Philharmonic Orchestra (SPO). We recently attended the SPO’s latest concert at The Apex, featuring Dinara Klinton, a talented Ukrainian pianist. If you’re on Facebook or Twitter, why not like the SPO Facebook page or follow the SPO Twitter account to keep updated with their latest events and information.

March 2014 – Smart Help Solutions in Action, Featuring National Rail Enquiries & Motability Operations During this joint webinar held with our partners, Creative Virtual, Kathryn Daniels of National Rail Enquiries and our Maria Ward showed how NRE’s Ask Lisa is providing 24/7 self-service across their website and Facebook pages. The webinar content is now available on demand from the Creative Virtual website.

May 2013 – Our Charity of the Year
We are pleased to announce our charity for this year will be Ormiston Children and Families Trust. ORMISTON_LOGO_FINALWe chose Ormiston because of its local footprint and through them we think we can have a real impact on those less fortunate than us in our local community. The support and advice they give young people and families in our local area is invaluable. During the year we are looking forward to getting involved by raising both funds and the charity’s profile. We’ll keep you posted!

October 2012 – V-Portal™ AnnouncedV-Portal
On Wednesday 17 October, our partner Creative Virtual announced V-Portal™, their new multi-channel knowledge management solution for enterprise businesses. We’re pleased to say that, in collaboration with our partner, we’re now able to offer this facility to our customers.

Research from Forrester and Gartner reveals that customers increasingly prefer on-line self-service to calling. V-Portal helps businesses create a personalised self-service experience on-line in social channels and on mobile devices. The result is reduced customer support costs and increased brand loyalty and engagement among customers who can easily and efficiently interact with your company across mobile, web, and social media channels.

Full details can be found in the Creative Virtual V-Portal news item.

September 2012 – Menta Trade Fair, Bury St Edmunds
On Tuesday 11th September, Clare and Nickie manned the Virtual Zone stand at the Menta Trade Fair at Ickworth House, Bury St Edmunds. They had a great day networking and talking about what we do. Catch them on the Menta Trade Fair video.

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